We do everything possible to process orders as quickly as possible, but delays can occur from time to time due to supplier, stock, or logistics factors.
Many of the products supplied by Tactical Distributors SA are specialised, imported, or ordered from suppliers once payment has been received. Because of this, lead times may vary.
Common reasons for delays
Orders may be delayed if:
- The item is on backorder
- The item must be ordered from a supplier
- The item is imported
- The item is manufactured to order
- Payment has not yet reflected
- Supplier stock has changed
- Import or customs delays occurred
- Courier delays occurred
- Order verification is still in progress
Orders are only processed once payment has been received and availability has been confirmed.
Check the status of your order
To check your order status, please see: What is the status of my order?
You can also reply to your order email or contact us with your order reference number.
Lead times and ETA information
For more information about stock availability and lead times, please see:
Availability, Lead Times and ETA’s – Local and International Products
Need urgent assistance?
If your order is time-sensitive, please contact us and we will do our best to assist.
Email help@tdsa.co.za or online@tdsa.co.za
Please include your order reference number.
The TDSA website is open 24/7 at https://www.tacticaldistributors.co.za