We take customer service seriously and want to make sure that your enquiry is handled correctly.
If you have not received a reply, it may be because your message was not linked to the correct order, quote, or support ticket.
Please contact us again using one of the methods below so that we can assist you as quickly as possible.
Recommended contact methods
General support: help@tdsa.co.za
Online order enquiries: online@tdsa.co.za
Quotes, bulk orders, or sales enquiries: sales@tdsa.co.za
Complaints, compliments, or escalation: feedback@tdsa.co.za
Reply to your existing email if possible
If you already received an order confirmation or support email, please reply to that email.
This keeps the enquiry linked to the correct ticket and helps us respond faster.
Website chat support
You can also use the chat function on our website: https://www.tacticaldistributors.co.za
Our system will first connect you to our AI assistant, and if needed your enquiry will be sent to the correct team.
Why email and chat work best
Our service desk system allows us to:
- Track enquiries
- Link them to orders or quotes
- Route them to the correct department
- Provide faster and more accurate responses
Because of this, email and chat are usually faster than phone calls.
Still no response?
If you believe your enquiry has not been handled, please email: feedback@tdsa.co.za and we will investigate.
The TDSA website is open 24/7 at https://www.tacticaldistributors.co.za