We take Customer Service seriously and we want to know about it if we are falling short.
Please feel free to contact us using any of the following:
General Questions & Support: [email protected]
Online Order Related: [email protected]
Compliments, Complaints and General Feedback: [email protected]
Alternatively, you are welcome to make use of our Customer Service Chat Interface on the bottom right of our website which will direct your enquiry to the correct person.
Due to a number of factors, including but not limited to regular power outtages, ongoing telephony connectivity issues, high call and enquiry volumes and a number of other factors, we have decided to invest in a unified Customer Service Desk Solution that allows us to manage and respond to all Customer enquiries in a more efficient and effective way.
This does not mean that we are not accepting telephone calls, but it means that we are better able to receive and manage enquiries of all types via email, our website as well as social and other channels.
Please see the following article to find the relevant contact details for your enquiry: How Do I Contact TDSA?
The TDSA website is open 24/7, 365 days a year at www.tdsa.co.za.