Customer Service & Troubleshooting

Customer Service & Troubleshooting

How do I reset my password?
If you forgot your password, you can reset it on the TDSA website. Go to: https://www.tacticaldistributors.co.za Click on Login / Register at the top of...
Fri, 27 Mar, 2026 at 12:09 PM
How do I create an account?
You can create an account on the TDSA website at any time. Go to: https://www.tacticaldistributors.co.za Click Login / Register at the top of the page,...
Fri, 27 Mar, 2026 at 12:28 PM
Do I need an account to place an order?
You can browse the TDSA website without creating an account, but creating an account is recommended when placing orders. Having an account makes it easier ...
Fri, 27 Mar, 2026 at 2:54 PM
Why can I not get through to TDSA telephonically?
To provide faster and more accurate support, Tactical Distributors SA makes use of a customer service desk system that manages enquiries via email, website ...
Thu, 26 Mar, 2026 at 6:37 PM
Why do you need a quote?
In most cases, customers can place orders directly on the TDSA website. However, some orders need to be quoted first to ensure that pricing, availability, ...
Fri, 27 Mar, 2026 at 3:13 PM
My order is urgent — what must I do?
If your order is urgent, please contact us before placing the order so that we can confirm stock availability and lead times. Many of the products supplied...
Fri, 27 Mar, 2026 at 3:51 PM
My payment failed / my order is not going through
If your payment failed or your order could not be completed, this is usually caused by a payment gateway, bank, or connection issue. This does not always m...
Fri, 27 Mar, 2026 at 3:10 PM
Why does shipping cost change?
Shipping costs are calculated based on the size, weight, and delivery location of the order. Because many of the products supplied by Tactical Distributors...
Fri, 27 Mar, 2026 at 3:43 PM
I have a problem. Who can I speak to?
We are here to help. If you have a problem with an order, product, quote, or delivery, please contact us using one of the methods below so that we can ...
Thu, 26 Mar, 2026 at 6:39 PM
Why do imported orders take long?
Many of the products supplied by Tactical Distributors SA are imported from international suppliers. Importing specialised or regulated equipment can tak...
Fri, 27 Mar, 2026 at 3:06 PM