Customer Service & Troubleshooting

Customer Service & Troubleshooting

No one is returning My calls or emails?
We take customer service seriously and want to make sure that your enquiry is handled correctly. If you have not received a reply, it may be because your m...
Thu, 26 Mar, 2026 at 6:41 PM
Why can you not reserve stock?
Stock can only be reserved once payment has been received. Tactical Distributors SA works on a live inventory and payment-in-advance system, which means ...
Fri, 27 Mar, 2026 at 3:36 PM
Why must I pay before you order?
Tactical Distributors SA works on a payment-in-advance basis. This means that orders are only processed once payment has been received. This allows us to ...
Fri, 27 Mar, 2026 at 2:56 PM
Why do prices change?
Prices may change from time to time due to supplier costs, exchange rates, and stock availability. Many of the products supplied by Tactical Distributors S...
Fri, 27 Mar, 2026 at 2:59 PM
Why did my ETA change?
ETA means Estimated Time of Arrival. ETA’s are based on the information available at the time the order is placed, but they may change due to supplier, s...
Fri, 27 Mar, 2026 at 3:02 PM
Can I cancel my order?
Order cancellations may be possible, but this depends on the status of the order. Because many of the products supplied by Tactical Distributors SA are ord...
Fri, 27 Mar, 2026 at 3:08 PM
Why is my order on backorder?
An item is on backorder when it is not currently in stock at our warehouse and needs to be ordered from a supplier. This is normal for many of the produc...
Fri, 27 Mar, 2026 at 3:39 PM
How do I send proof of payment?
If you paid by EFT, you may send us proof of payment to help us locate the transaction faster. However, please note that orders are only processed once pay...
Fri, 27 Mar, 2026 at 3:46 PM